Privacy Policy
Last Updated: May 7, 2024
We respect your privacy. Grand Welcome Holdings, Inc., and our affiliates and subsidiaries (including Grand Welcome Franchising, LLC, Hawaiian Vacation Rentals, LLC, Grand Welcome IP, LLC, Grand Welcome Services, Inc. and Grand Welcome, LLC, collectively referred to as “Grand Welcome,” “we,” “us,” or “our”) provide this Privacy Policy to describe how we collect, use, and disclose personal information through websites under our control that link to this Privacy Policy (our “Site” or “Sites”), and through our vacation rental property booking, management, and marketing services, as well as other portals, products, goods, services, events, and interactive features we control (collectively, the “Services”). This Privacy Policy is incorporated into our Terms of Use.
We are required by law to tell you what information we collect from you, why we collect it, how we use it, under what circumstances we may share it with third parties, how we protect it, and how you may opt out of the sale of that information. We handle all information you provide with care. Your personal information will be shared only with those in our organization who need it to provide the Services to you. At times, we may disclose personal information to third parties who assist us with providing the Services, as set forth in this Policy. If you have questions, contact us at privacy@grandwelcome.com.
All references to “you,” “your,” or “User” mean the person who registers for, accesses, or uses the Site or our Services, including renters who book through our Sites, general visitors to the Sites, and our Franchisees. If you use or access the Site or Services on behalf of an entity or individual, you represent and warrant that you have authority to bind that entity or individual, and “you” and “your” refer to that entity or individual.
If you voluntarily provide your information while interacting with our Site or using our Services, we will take that as your agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy.
This Privacy Policy does not apply to services provided by third parties with whom we work, including independent Grand Welcome franchisees who manage properties we market and online travel agencies who offer booking services for properties that we market or manage (“Third Party Services”). Although we may receive your personal information from those parties as part of our Services, we are not responsible for their privacy practices. We encourage you to contact those parties to learn more about their handling of your personal information.
1. Personal Information We Collect
We collect personal information in three ways: (1) when you provide it to us directly (for example, by listing or booking a rental property through our websites), (2) automatically when you use our websites (for example, via cookies or pixels), and (3) from third parties, including independent Grand Welcome franchisees and other business partners with whom you interact.
A. Information You Provide Directly
When you book a rental property through the Services or sign up for information from us, we may collect:
- Contact information, such as first and last name, mailing address, phone number, and email address.
- Payment information such as payment card numbers, expiration dates and security codes, financial account numbers, checks, and billing address.
- Information about your booking, including your arrival and departure dates and the number of guests, including children, who will accompany you.
- Proof-of-identity information to prevent fraud, comply with legal requirements, and meet property or community association requirements, including driver’s license, passport, other government-issued identification, and any other information necessary to verify identity or eligibility to stay at a property.
- Travel and rental insurance information, including coverage amounts and costs.
- Additional information necessary to book or stay at a property, including license plate and automobile information for parking permits, information about guests’ age for age-restricted properties, and other information necessary for fraud prevention, legal compliance, or property/community requirements.
When you are a Franchisee, list a property through the website, or we otherwise provide property management or marketing services to you or your organization, we may collect:
- Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
- Owner account credentials, including your email address and password.
- Financial and tax information, including financial account numbers, tax license numbers, tax or employer identification numbers, and other information necessary to make or collect payments and comply with legal and tax requirements.
- Proof-of-identity information, such as social security numbers, driver’s licenses, passports, and other government-issued identification.
- Additional information necessary to provide property management or marketing services, such as utility account numbers for your rental property or proof of ownership.
We may also collect any other personal information that you choose to provide, including:
- Information you provide when you communicate with us by phone, text, email, webform, or other means.
- Social media information, such as social media handles, content, and other data shared with us through third-party features you use on our Site (such as apps, tools, payment services, widgets and plug-ins offered by social media services) or posted on social media pages accessible to us.
- Any information you provide through our websites or other online channels, such as newsletter signups, reviews or comments about a rental property, or interactions on social media.
B. Information We Collect Automatically through Our Online Services
We may automatically collect personal information when you use our websites or other online services, including:
- Browser and device information, such as device identifiers like IP or MAC addresses or other unique identifiers.
- Device characteristics and functionality (including operating system, browser, mobile network, and hardware information).
- Referring and exit web pages and URLs.
- Usage information including time and date of visits, pages viewed and duration, searches, booking activity, links clicked, and other interaction data.
- Information stored in web-based technologies like cookies, pixel tags, log files, or web beacons.
- Information collected in connection with analytics technologies that help us understand how visitors use our online services.
- Information indicating your precise or approximate location, including IP addresses and other geolocation information.
For more information, please see the “Our Use of Cookies and Other Technologies” section of this Policy.
C. Information We Receive from Third Parties
We may receive your personal information from third parties, including independent Grand Welcome franchisees and business partners that offer booking or management services for properties we market or manage. For example, if you use another online travel agency or one of our Franchisees to book a reservation, we may receive:
- Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
- Payment information such as payment card numbers, expiration dates and security codes, financial account numbers, checks, and billing address.
- Proof-of-identity information, such as driver’s license, passport, or other government-issued identification.
- Additional information necessary to book or stay at a property (e.g., license plate details for parking permits, guest age for age-restricted properties).
If we provide booking or marketing services for a property you or your organization own that is managed by a third party (such as an independent Grand Welcome franchisee), we may receive:
- Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
- Owner account credentials, including your email address and password.
- Financial and tax information, including financial account numbers, tax license numbers, and tax or employer identification numbers.
- Proof-of-identity information, such as social security numbers, driver’s licenses, passports, and other government-issued identification.
- Additional information necessary to provide property management or marketing services, such as utility account numbers or proof of ownership.
We may also receive personal information from third-party service providers (e.g., contractors, housekeepers, maintenance providers) who provide services for rental properties we manage or market, including:
- Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
- Additional information related to your rental property and your travel, products, and service preferences and history.
We may receive information from other guests (such as family or friends) who include you in a reservation. The Site may also include functionality that enables interactions between the Site and your account on a third-party website or application (including reservations or social media). These third parties may retain information used in such communications, and their practices are not subject to our Privacy Policy. When you use third-party sites or services, they are responsible for their practices. You should review their privacy policies. We may combine information we collect from third parties with information collected from you or your use of the Services.
D. SMS Terms & Conditions
Product Description
By providing your mobile phone number, you consent to receive SMS messages from Grand Welcome Gulf Shores related to property management.
Message Frequency
You may receive 1 SMS message per month.
Message and Data Rates
Standard message and data rates may apply.
Opting Out
You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
Help and Support
If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at 251-220-2232.
Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. How We Use Your Personal Information
We collect, use, and disclose your personal information for purposes related to providing the Services, including to:
- Respond to your inquiries.
- Provide and operate the Services.
- Verify your identity and prevent fraud.
- Complete transactions and perform contractual obligations.
- Process payments and issue payments or refunds.
- Conduct internal business operations, including evaluating and improving our services, websites, applications, and marketing; conducting research and analysis; and developing new services.
- Update or modify our websites, applications, or other online services.
- Communicate with you about our Services, including sending marketing messages or electronic newsletters.
- Store information about user preferences, recognize user activities associated with our services, and customize user experiences.
- Determine user locations to provide location-based services.
- Obtain feedback and reviews regarding our Site, Services, or your customer experience.
- Evaluate or participate in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, including in bankruptcy or liquidation.
- Debug, identify, or repair errors or make functional enhancements to our websites, applications, or other services.
- Maintain the safety, security, and integrity of our websites, applications, technology assets, and business.
- Protect against malicious, deceptive, fraudulent, or illegal activity, and participate in prosecution or enforcement of laws or agreements.
- Protect the legal rights, property, safety, and security of our organization, employees, customers, and others.
- Comply with applicable law, legal requirements, and industry standards.
- Enforce our policies, terms of use, or contractual rights.
- Facilitate interactions with and purchases from our business partners, such as travel insurance providers, tour operators, concierge services, and other partners making products or services available through the Services.
3. How We Share Your Personal Information
We may share personal information, including for the purposes described above:
- With our business partners, including independent Grand Welcome Franchisees, third-party booking services, travel insurance providers, concierges, tour service providers, and property owners when you book a reservation for a property we market or manage or use our Services to market or manage a property you own.
- With our affiliates.
- With contractors, service providers, and other third parties we use to support our organization or provide the Services (for example, payment processors, reservations providers, customer service providers, or email marketing providers).
- With government officials and entities responsible for relevant permits and tax payments.
- To comply with applicable law or legal requirements.
- To enforce our policies, terms of use, or rights arising from contracts.
- To investigate or prevent unlawful activities or misuse of our Services.
- To protect the legal rights, property, safety, and security of our organization, employees, customers and others and to prevent fraud and other harm.
- To a buyer or other successor in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, including as part of bankruptcy or liquidation.
- With such other parties, or for such other purposes, as you may authorize or direct at the time you submit the information.
We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that it is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information for any purpose, including research and marketing, and may share such data with our affiliates and third parties, including advertisers and promotional partners.
We do not “sell” your information to any third parties, as that term is defined under California or Nevada law. Please see any applicable sections addressing California and Nevada residents for more information.
4. Third Party Websites and Services
Our websites and online services may include links to applications, websites, information, and other services provided by third parties, including links to tour operators and other concierge services. We are not responsible for the privacy practices of those third parties. We encourage you to contact them to learn more about their privacy practices.
5. Our Use of Cookies and Other Technologies
Our websites use cookies. A cookie is a data file placed on your device when you visit a website. Cookies may be “persistent” (remain for a set time or until you delete them) or “session-based” (expire when you close your browser). First-party cookies (those we place) and third-party cookies (those placed by other parties we work with) may be used to improve user experience, remember preferences, and perform website analytics.
You can set your web browser to alert you when a cookie is being used, view cookie duration and server information, accept or reject cookies, refuse all cookies, or accept only cookies returned to originating servers. Limiting or disabling cookies may affect certain features of our websites. You may adjust your cookie preferences on our Site at any time, except for strictly necessary cookies used to help the website function.
We may also use analytics on our Site to help us understand how visitors use our online services. You may be able to opt out of certain analytics via a browser add-on offered by the analytics provider.
If you don’t wish to accept cookies from our emails, you can choose not to download images or click links. You can also set your browser to restrict or reject cookies in emails. Depending on your email or browser settings, cookies in an email may sometimes be automatically accepted. Refer to your email client or device instructions for more information.
Other Tracking Technologies
In addition to cookies, we may use other methods and technologies to store or collect information about you (“Tracking Technologies”), including:
- Web Beacons (clear gifs, pixel tags, single-pixel gifs) to count users who have visited pages or opened an email and for related statistics.
- Embedded Scripts that collect information about your interactions with the Site, such as links clicked.
- ETags (entity tags), identifiers assigned by a web server to a specific version of a resource.
- Browser Fingerprinting, including collection and analysis of information from your device (operating system, plug-ins, fonts, and other data) for identification.
- Recognition Technologies, including statistical methods that attempt to recognize or make assumptions about users and devices.
Purposes for Cookies and Tracking Technologies
- Allow you to use and access the Site, including prevention of fraudulent activity and improved security functionality.
- Collect information about browsing activity.
- Facilitate navigation, display data more effectively, collect statistical data, personalize your experience, and recognize your device.
- Assess Site or Service performance and improve design, functionality, content, products, or services.
- Offer enhanced functionality, identify you when you sign in, keep track of preferences, and track online activities over time and across third-party sites.
- Deliver content relevant to your interests on our Sites and third-party sites based on how you interact with our content.
For information on controlling and deleting cookies, consult reputable online resources about cookies and online advertising preferences.
If you have questions about our use of Cookies or Tracking Technologies, you may contact us at privacy@grandwelcome.com.
6. Your Choices
You may choose not to provide personal information to us. However, not providing that information may restrict your ability to use the Services (for example, we may be unable to book your reservation or list/market your property).
We prefer to keep your personal information accurate and up to date. If you would like to change or update your contact information, please use the settings within your login or contact us at privacy@grandwelcome.com.
You can restrict the information our websites collect automatically by configuring your browser or operating system settings or by disabling cookies, but doing so may limit functionality. See the Cookies section above for more information.
You may opt out of certain marketing communications from us by using the unsubscribe link or following opt-out instructions in those communications. This opt-out will not apply to communications provided as part of delivering the Services.
Please note we may not always be able to offer choices or control over personal information we receive from independent Grand Welcome franchisees or other business partners. We are not responsible for the privacy practices of those parties. Contact those parties to learn about any choices they may offer.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will make updates publicly available for review on our website and indicate the date last updated. Changes become effective on the date posted. If you continue to use our Site or Services after the effective date, you agree to the updated terms.
8. Visitors to the Site Outside of the United States
If you are visiting the Site from a location outside the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Site will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country where you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States. By using the Site or providing information, you consent to the transfer, processing, use, sharing, and storage of your information in the United States and other countries, as set forth in this Privacy Policy.
9. Do Not Track Disclosures
Do Not Track (DNT) is a browser setting that requests a web application disable tracking of an individual user. Various third parties have developed signals or mechanisms for expressing consumer choice regarding online tracking across third-party websites or services, but there is no universally agreed standard for how companies should respond. Currently, we do not monitor or take any action with respect to these signals or mechanisms.
10. Children’s Privacy
Grand Welcome recognizes the importance of children’s safety and privacy. Our Sites are not designed to attract children and are not intended for use by any children under the age of 16. We do not request, or knowingly collect, any personally identifiable information from children under 16. If you are the parent or guardian of a child under 16 who has provided information to us, please contact us at privacy@grandwelcome.com to request deletion of that information.
11. How to Contact Us
Grand Welcome
923 Incline Way #38
Incline Village, NV 89451
Email: privacy@grandwelcome.com
Toll-Free: 888-780-4809
Please include your name, contact information, and the nature of your request so that we can respond appropriately and promptly.